Rules, Conditions of Registration, and Warranty for SAVEN™ Products

SAVEN team welcomes you to the purchase of SAVEN TM products. We hope that the SAVEN fireplace insert or stove will harmoniously complement the interior of your home, fill it with warmth, coziness, and pleasant emotions. Caring for the safety of our customers, LLC "SAVEN" strongly advises familiarizing yourself with the installation and operation rules specified in the manufacturer's documentation accompanying each product, the terms of warranty service, and MANDATORY registration of the purchased item to receive an official warranty!

Please note! Along with the order, the buyer receives a warranty label. This warranty label contains a unique serial number of the product, the model of the purchased item, and a QR code containing a link to the warranty registration page and the unique product code.

Without registration of the warranty card, the warranty for the product is not valid!

Important! In case of absence of the warranty certificate, please contact the seller of this product.

Compliance with the installation and operation rules of SAVEN TM products will ensure comfortable and safe use throughout the entire operating period.

ABOUT SAVEN™ PRODUCT WARRANTY REGISTRATION

Please Note! Along with the order, the buyer receives a warranty label.

This warranty label contains a unique serial number of the product, the model of the purchased item, and a QR code containing a link to the warranty registration page and the unique product code.

MISSING WARRANTY LABEL?

If you have purchased a SAVEN™ product and the warranty label is missing, please contact the seller of this product to assist in registering your fireplace insert or ventilation grill.

WARRANTY REQUIREMENTS

General Warranty Provisions:

1. By the «Warranty Certificate», Limited Liability Company «SAVEN», hereinafter referred to as the «Guarantor», guarantees the proper quality of materials and workmanship of its products. In case of defects or manufacturing faults, the Guarantor undertakes to rectify these issues in accordance with current consumer protection legislation.
2. The Guarantor is obliged to rectify defects or manufacturing faults found during the warranty period free of charge, provided the rules of this warranty are followed. The defects or faults will be resolved either through the repair of the product or its parts, or if repair is impossible, by replacing it with a product of equivalent quality.
3. This warranty does not exclude, limit, or suspend consumer rights provided by consumer protection legislation.
4. The Guarantor reserves the right to refuse warranty service in case of non-compliance with the warranty requirements outlined below.

Warranty obligations apply in the following cases:

1. The owner of the original product has the right to warranty service provided that the warranty card and proof of purchase (receipt, invoice) are presented. The proof of purchase must contain the following: date of sale, product name and model, product serial number (if applicable), contact details, and seller’s and buyer’s stamp and signatures.
2. The warranty applies to products purchased from an authorized representative and installed according to the recommendations provided in this Installation and Operation Manual.
3. The warranty period begins on the purchase date and is stated on the proof of purchase. A document without the date, stamp, seller’s signature, or with damage or amendments is considered invalid.
4. Installation and commissioning must be carried out by qualified professionals from authorized representatives or installers. The authorized representative whose specialists installed the product is responsible for the accuracy and quality of the installation. If external specialists are engaged, the individual claiming the right to warranty service must ensure that the installation requirements specified in the manufacturer’s documentation are met.

Warranty obligations DO NOT apply in the following cases:

1. If the product is used for purposes other than those intended.
2. If defects occurred due to mechanical damage.
3. If defects occurred as a result of force majeure, intentional or careless actions (inaction) of the consumer or third parties (damage caused by electrical current, fire, flooding, foreign objects, substances, oils, liquids, etc. entering the product).
4. If defects occurred due to the use of non-standard and/or poor-quality consumables (fuel) that do not meet the manufacturer’s recommendations or non-compliance with other requirements listed in the manufacturer’s documentation.
5. If the product shows signs of unauthorized repairs or other actions by third parties that resulted in a loss of its consumer properties.
6. If the product malfunctions due to external factors beyond the Guarantor’s control.
7. The Guarantor and authorized representatives do not bear the cost of organizing related works for ensuring free access to the product’s components for warranty servicing.
8. The warranty does not cover glass, seals, vermiculite components (deflectors, linings), movable parts, and spare parts damaged due to improper handling of the product or as a result of:

• Failure to comply with the Installation and Operation Manual;
• Making any modifications to the product design not specified by the manufacturer;
• Modifying the air supply flange to the product;
• Connecting multiple products to one chimney flue;
• Dismantling or making any modifications to the combustion chamber of the product independently;
• Leaving combustible materials or objects at a distance less than specified in the Installation and Operation Manual;
• Operating the fireplace insert (cassette) without a convection heat chamber;
• Operating the fireplace insert (cassette) without a sufficient number of fireplace ventilation grilles;
• Using the product with cracked glass;
• Using prohibited types of fuel, flammable liquids, fats, and other substances not specified in the Installation and Operation Manual;
• Lighting a fire in the product without a completed convection heat chamber;
• Lighting a too intense fire in a non-heated (cold) product;
• Lighting a fire in the product too close to the glass;
• Overheating the product by burning excessively intense fire;
• Using water to extinguish a fire in the product;
• Leaving the product unattended with open doors, which can lead to fire or smoke entering the room;
• Filling the firewood compartment completely, blocking the air supply to the convection heat chamber;
• Using aggressive or abrasive cleaning agents to clean the glass, which may cause scratches and damage to door components;
• Damage caused during transportation.

Compensation

In case of claims against the manufacturer, the buyer should contact the authorized representative where the purchase was made. If the authorized representative cannot be reached, a written request for repairs or replacement should be sent to [email protected]

The method for resolving product defects is determined by the Guarantor. Warranty service is provided either at the place of product operation or at authorized service centres designated by the Guarantor. To fulfil warranty obligations, the Guarantor has the right to involve an authorized representative.

The Guarantor is not responsible for any damage, directly or indirectly caused by the product to people, pets, or property, if it occurred due to a breach of the rules and conditions of product use as stated in the Installation and Operation Manual, intentional or negligent actions (inaction) by the consumer or third parties, or product installation by unqualified specialists.

In addition to these warranty conditions, advisory and practical assistance on product use and operation are provided by authorized representatives. We strongly recommend regularly engaging qualified professionals for servicing and preventive maintenance of the products.